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Customers can be your best advocates — or the worst detractors for your business. But what do our customers really want from customer service personnel at retail stores? A huge part of customer service is saying and doing the right things to make a customer feel heard, appreciated, and comfortable in your store, yet many […]More
Over the past five years, many small businesses are finally making the jump into the online marketing world by setting up a basic website. In today’s information-based economy, an online presence is no longer a luxury; it’s a necessity. The days of whipping out the phone book and flipping through the yellow pages for a […]More