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Fix Email Problems By Resending Blackberry Service Books

BIS - intro Have you ever ran into the problem where the email on your Blackberry just stops showing up?

I have helped numerous people with this dilemma. I haven’t been able to narrow it down every time. In most cases, resending the service books will help cure what ails ya.

Quick Breakdown

For those of you who do not know how the email works on your Blackberry, here is a quick explanation.

Pretty much everything that uses data on your device runs on Blackberry Internet Service, or BIS. This is why if for some reason, Blackberry has an outage, you can’t get email or surf the web on your device.

To many, this may seem like a bad way to do things. In all sincerity, this is a great way for them to do it. They can control the security of the information.

Blackberry can also compress the data before it gets to your device. This compression is part of the reason, Blackberrys have great battery life.

Service Books

Without getting too nerdy, service books are files sent from the BIS to the device when you register the device and/or your email to the network. If these fall out of sync with the server, things stoop working.

BIS account

Most people set up their email this way, however some set the email up via the email setting on the device. If you have not set up an account on the BIS, you will need to do so before continuing. If you don’t know how to do this, let me know and I can help. As an example, my provider’s BIS site is or here is Verizon’s BIS login, AT&T’s BIS login or T-mobile’s site.


Log in to your account with the BIS user account name and password you chose.

BIS - login


Once into your account, on the left side there will be a sidebar like this with some options. Click Help.

BIS - options


You should see a button that says Send Service Books. Click it.

BIS - service books

What happens now

Once the Service books are sent, your phone will receive a folder for each of the email addresses you have going to the phone. Within a half hour you should start receiving emails again. If not, then you may want to check the email provider (Yahoo, Google, Charter, Comcast…) for outages or setting changes.

Do you have an email troubleshooting tip? Share it in the comments.

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